This is a guest post by my friend, photographer and social media marketer Dana Dillehunt. If you have a minute (or two), please check out her photography website, read her blog, Like her on Facebook, and follow her on Twitter!
Dana is tired of brands and businesses abusing social media marketing. She’s got 4 tips on how you can redeem yourself:
If McDonald’s was showing clips of ‘80s movies instead of advertising their food on TV, we’d all surely enjoy the commercials. But we’d have no idea that they were created by McDonald’s, and they wouldn’t exactly inspire a surge of Big Mac purchases.
So why are brands abusing the largest marketing opportunity available?
Somewhere along the blue-brick road, companies lost their way. They decided it was more important to have 1 million likes than 1,000 sales directly inspired by content. They wanted ALL THE FOLLOWERS, regardless of the actual audience composition.
So they stood over their social media minions (with whips! and fire!), evilly cackling away at LOLCATZ and ehrmagerds, completely neglecting their actual message. And no one bought anything from them, ever, and they went bankrupt and the media minions rose up and bought the company and renamed it something awesome and made all the bosses work as janitors.
Don’t let this happen to your business! Here are four no-fail ways to make sure nobody ever thinks of you (or your company) as a giant douche.
1. Stop asking your followers to LIKE, or SHARE, or COMMENT. They can read (they’re on Facebook, after all). Allow your content to inspire them, to drive them to do any (or all) of those actions. Even the least savvy of followers might be dissuaded from acting, just because you told them to. (We all have a little rebellious streak).
2. Don’t exploit memes because people “like” them. We don’t need any more stock Victorian imagery over pastel backgrounds with snarky text. Ain’t nobody got time for that. Does the meme somehow communicate your brand’s message? And on the rarest, (read: RAREST) of occasions, can it be modified or stretched slightly to align with your brand?
3. Don’t capitalize on national tragedies to leverage engagement. This is the douchiest move of all. We all groaned as brand after brand posted stock images of candles or flowers and aligned themselves as keeping “the victims of Sandy Brook Elementary in our hearts.” Just don’t do it. It’s tasteless. It’s OK to NOT acknowledge awful things. In fact, a nice way to acknowledge without being a total douche would be to NOT post. By not posting your typical upbeat, on-brand (albeit trite, in the face of tragedy) message, you are paying respect without exploiting. And we all know that it’s better to do a good thing without telling everyone that you’ve done it. Trust me. People will notice.
and of course, the most important lesson:
4. DON’T POST ANYTHING THAT DOES NOT DIRECTLY RELATE BACK TO YOUR COMPANY OR MESSAGE. Just re-read that a few times.
We’re all capable of producing fresh, inspiring and fabulous content, and have no need to resort to these awful (and surprisingly still prevalent) tactics.