This is a guest post from my fellow marketer, friend and all-around fabulous person Heidi Tobias. If you don’t follow her on Twitter, do it now: @htoby.
By Heidi Tobias
If I could see you right now, about half of you would be reading this on a mobile device (be it smartphone or tablet). One year from now, if I ask this same question, the results would be the majority of you would be viewing this via mobile. In your own life, how many times did you access the Internet this week? How many of those times was it via a mobile device?
As marketer, I need to communicate what my audience wants the way they want it. Have you checked that your marketing messages are showing up and are showing you in the best light in our mobile world?
What is your mobile grade in this situation?
Whether it’s an email, website, blog or social media post with a link for more information or a way to buy a product, clicking the link should load the information I want. Right? Nope. What launches is it a game of chance (not in my favor).
- A web page loads that is not optimized for mobile so I can not see a bloody thing. I can spend some extra time zooming in to try and take an action but if my spare 10 seconds of time is finished I have to move on. Mobile Marketing grade: B
- The whole site/page is done is in Flash and will not run on my phone or tablet. When I see a blank white page, I am unsure if this is the issue or the whole site is down. Not sticking around to find out. See ya! Mobile Marketing grade: F
- A site designed for mobile appears (yay!), but the information contained is so limited that it has nothing to do with the reason I clicked in the first place. Mobile Marketing grade: D
- This company has invested in a mobile app and is asking me to download it, regardless what the link promised me. Installing takes time and space on my device that I may not care to give you. Mobile Marketing grade: C
- This company has an app, and I have taken the time to previously install it on my mobile device. So when I click the link, the app should launch to the information that was related to the link? Nope. I get stuck in an endless cycle of being prompted to download the app that I already have. (This is you, LinkedIn!) Mobile Marketing: F
Reality: The majority of people interacting with you and your brand are doing it via mobile. There is no simple solution for mobile that works for everyone equally. Think about why people come to your online content and what they expect. Then pick the answer that fills the need. Remember: 89% of smartphone owners will take some kind of action after looking up local content. I do not know of any business that can afford to ignore 89% of their visitors, do you?